Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Full name
• Email address
• Phone number
• Travel preferences
• Booking details
• Messages sent to us (including WhatsApp or Instagram)

1.2 Information Received Through Meta APIs

When connecting your Meta account, we may receive:

• Public profile information (name, profile picture, user ID)
• Email address (if granted)
• Instagram Business account details
• WhatsApp messages

1.3 Automatically Collected Information

• Device type and operating system
• Language and approximate location
• IP address

2. How We Use Your Information

• Provide our travel services
• Process bookings and customer support
• Communicate about trips or updates
• Improve service quality and analytics
• Identity verification through Meta

We do not sell your personal data.

3. Sharing of Information

We share data only with:

• Travel service providers (airlines, hotels, partners)
• Payment partners
• Meta Platforms for verification and communication
• Authorities when legally required

4. Data Storage and Security

We store data using secure encrypted systems and HTTPS connections. Data is retained only as long as necessary for service or legal requirements.

5. Data Deletion Instructions

You may request deletion of your personal data at any time.

To request deletion, email us at:

Email: info@hajjtravel.kz

Include:

• Your full name
• Phone number or email used in HajjTravel
• (If connected via Meta) your Facebook or Instagram username

Process:

• We verify identity
• Your data is deleted within 7 business days
• We inform you if any data must be retained legally

6. User Rights

You may request:

• Access to your data
• Correction
• Deletion
• Copy of your data
• Withdrawal of consent

Contact: info@hajjtravel.kz

7. Children's Privacy

We do not knowingly collect data from children under 13. If discovered, such data is removed immediately.

8. Changes to This Policy

Updates will be posted at:https://hajjtravel.kz/privacy

9. Contact Information