Terms of Service
Last updated: 13 December 2025
Welcome to HajjTravel. These Terms of Service ("Terms") govern access to and use of the HajjTravel platform, including the website, admin panel, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
1. Definitions
- "HajjTravel", "we", "our", "us" — the owner and operator of the HajjTravel platform.
- "User", "you" — any individual or legal entity using the Service.
- "Company" — a travel agency or organization registered on the platform.
- "Admin Panel" — the web interface used to manage tours, customers, orders, payments, and agents.
- "Content" — any data, text, images, documents, or other materials uploaded or generated through the Service.
2. Eligibility
You must be legally able to enter into a binding agreement on behalf of yourself or your organization. By using HajjTravel on behalf of a Company, you confirm that you have the authority to bind that Company to these Terms.
3. Description of Service
HajjTravel is a B2B SaaS platform designed for travel agencies to manage pilgrimage-related services, including but not limited to:- Tour packages
- Flights and accommodations
- Customer management
- Orders and payments
- Agents and company members
- Notifications and messaging
4. Account Registration and Security
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to provide accurate and up-to-date information during registration.
- You are fully responsible for all activities that occur under your account.
- You must notify us immediately of any unauthorized access or security breach.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful or fraudulent purpose
- Upload false, misleading, or illegal content
- Interfere with or disrupt the integrity or performance of the Service
- Attempt to gain unauthorized access to systems or data
- Use the Service to violate applicable laws or regulations
6. Payments and Subscription
Some features of HajjTravel may require payment or a subscription.
Prices, billing cycles, and payment terms are provided separately or within the Service.
All payments are non-refundable unless explicitly stated otherwise.
We reserve the right to change pricing with prior notice.
7. Data and Content Ownership
You retain ownership of all Content you upload to the Service.
By using the Service, you grant HajjTravel a limited license to process and store Content solely for providing the Service.
We do not sell your data to third parties.
8. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.
9. Third-Party Services
The Service may integrate with third-party services (e.g., payment providers, messaging platforms, APIs). We are not responsible for the availability, functionality, or content of third-party services.
10. Service Availability
We aim to provide reliable and continuous access to the Service.
However, the Service is provided on an "as is" and "as available" basis.
We do not guarantee uninterrupted or error-free operation.
11. Termination
We may suspend or terminate your access to the Service if:
- You violate these Terms
- Required payments are overdue
- Your use poses security or legal risks
12. Limitation of Liability
To the maximum extent permitted by law:
- HajjTravel shall not be liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the amount paid by you for the Service during the previous 12 months.
13. Indemnification
You agree to indemnify and hold harmless HajjTravel from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
14. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
16. Contact Information
If you have any questions about these Terms, please contact us:
- Email: info@hajjtravel.kz
- Website: https://hajjtravel.kz
By using HajjTravel, you acknowledge that you have read, understood, and agree to these Terms of Service.